This answer covers a complex topic, and we would be delighted to provide you with more detailed information and assistance. Our team is always here to support and guide you. Feel free to contact us directly and let us help you!
We are including the below for reference:
Package Holidays
A package holiday is a pre-arranged vacation that includes accommodation,
transportation, and often meals and activities, booked together.
Great news! Package Holidays usually come with the possibility of receiving a refund. The refund process will depend on when you get in touch with us and how close it is to the day of departure. Typically, if you contact us within 14 days of departure, the refund may not be possible. However, please don't hesitate to reach out to us for confirmation.
Flight Only Bookings
A flight-only booking is a reservation for air travel without any additional services
like hotel or apartment accommodation.
Unfortunately, these type of bookings are generally non refundable. There is two exceptions to this rule.
When you book an economy class flight with a fully flexible fare, you have the option to get a refund in the form of a travel voucher. However, please note that there will be a 25% administration fee deducted from the refund amount.
If you have booked a business class or first class flight, you can also get a refund in the form of a travel voucher. In this case, the administration fee deducted from the refund amount will be 10%.
Typically, if you contact us within 2 days of departure, the refund may not be possible. However, please don't hesitate to reach out to us for confirmation.
Hotel Only Bookings
A flight-only booking is a reservation for air travel without any additional services
like flights.
Great news! Package Holidays usually come with the possibility of receiving a refund. The refund process will depend on when you get in touch with us and how close it is to the day of departure. Typically, if you contact us within 2 days of departure, the refund may not be possible. However, please don't hesitate to reach out to us for confirmation.